Contact Us

Editorial contact for this site is [email protected]. A real person reads it.

What we are useful for

• Licensing corrections. If you have checked a credential against an issuer and our page is wrong, or out of date, that is the most useful message you can send us and we act on it.
• Stale figures. A bonus that has changed, a wagering multiple that has moved, a minimum deposit that no longer matches the cashier.
• Terms we have misread. Tell us which clause and we will re-read it and amend or remove the claim.
• Operator enquiries. We will answer, but understand up front that placement is not for sale and commission does not affect position.

What we cannot help with

We are an independent editorial site. We are not a casino, we hold no player accounts, and we have no access to your balance, your bonus, your verification documents or your withdrawal. If you have a dispute with an operator it has to go through that operator's own complaints process, and where the issuing authority operates a dispute route, through that authority. We cannot escalate on your behalf.

If your question is whether a particular site's credential is real, the answer is not ours to give and it is not ours to withhold either. Our safest online casinos canada ranking closes with the five-step check we would run, and the issuing authority's own records are where it ends.

Responsible gambling

If the reason you are writing is that gambling has stopped being entertainment, please read our responsible gambling page instead. It points to the organisations that can actually help, and we are not one of them.